Hospitality - Introduction to New Series

As we embark on what Secrets of a Thriving Hotel hopes is a prosperous year for you and your hotel business - 2019, we are going to explore and share with you a new series about the heart and soul of any successful hotel organization - hospitality.

If you pause and consider the staggering market size of the global hotel industry from 2014 - 2017 (in billion U.S. dollars), you will recognize the blur of red dots on a global hotel map. According to Statista, the retail value of the global hotel industry went from $466.77 billion in 2014 to $570.18 billion in 2017.

That is a lot of money that also represents millions of hotel businesses similar to yours.

Imagine how it must be for travelers as they try to pick a hotel for their next travel experience. Is it possible for you to capture more business than the next red dot on the map, meaning your competition? Can you have true measurable success throughout 2019 and beyond?

If you really want to be successful in the hotel industry as a business, you will need to recognize that your success is not a result of your hotel property, as wonderful as it may be. Your success is going to be measured by the hospitality guests will experience within your hotel property.

Hospitality is the heart and soul of this industry. Strip away everything about your business and get to the core of what matters most. How do you and your associates compare to the next hotel on the map?

How exciting is it to know your hotel can stand out from the rest, even from hotels in another country - simply by focusing as much attention as possible this year to the details of hospitality.

We have seven articles all about hospitality in store for you. That is how strongly we at Secrets of a Thriving Hotel magazine believe in the benefits of mastering hospitality. It is a business essential if you want to be successful.

Please continue to join us throughout this series. We are thankful for the thousands of hotel business owners and professionals such as yourself who have been discovering and reading our content over the last few years.

If you haven't done so already, please reach out to us and introduce yourself. Tell us about your hotel business or professional experience. We look forward to hearing from you!

We want to inspire you to be successful in 2019 and beyond!

Today, as you take care of your hotel associates, teammates and hotel guests, take a mental snapshot of the level of hospitality around you.
Is it time to raise the standard?

Article 1 in the Series: The Significance of Hospitality


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