Ten Ways to Make Lasting Impressions with Hotel Guests

First impressions are extremely important - especially in the hospitality industry. Employees from award-winning hotel Candlewood Suites located in Greenville, SC shared these valuable tips to help you create a lasting impression with your hotel guests.

 1. Your attitude sets the tone.

 2. Your smile will never go unnoticed.

 3. Be excited that a guest is there!

 4. Your tone of voice says more about you than you realize. Are you bland or upbeat and excited?

 5. Treat every guest as if it's the first time they have been to your hotel or have experienced your brand.

 6. Be willing to listen if guests want to share a conversation. Guests remember having conversations and connecting with you.

 7. Be knowledgeable about your hotel and brand. Don't be shy about sharing helpful information during conversations, especially if it is their first time staying with you.

 8. Continue to cultivate your ability to connect with guests - everyday.

 9. Everybody makes mistakes, but if a guest feels comfortable with you, they will let you know if something is wrong instead of walking out the door and never coming back.

10. Acknowledge hotel guests often during their stay whenever you have contact with them.


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Travel Related News

Today, during the launch event of the new global initiative ‘Travalyst’, The Duke of Sussex shared his remarks on the exciting new initiative from Amsterdam. #Travalyst, an initiative led by The Duke and founded by Booking.com, Ctrip, Skyscanner, TripAdvisor and Visa, sees a pressing need for increased collaboration to make sustainability a priority across our entire travel experience - and we believe that collective, collaborative action will be critical to achieve this. The travel and tourism sector is constantly growing and contributes a significant impact to the world we live in today. The Duke sees it as one of the worlds biggest problems but believes this partnership can make it one its greatest solutions: • - 1.8 Billion trips will be made annually by 2030, and since 2000, the number of trips taken around the world has more than doubled - 71% of global travellers think travel companies should offer more sustainable options - $8.8 Trillion was generated to the global economy from travel and tourism last year - 57% of all international trips by 2030 will include emerging market destinations We plan to work closely with local communities and providers, leveraging technology to help scale sustainable supply to meet the growing mass-market demand from consumers - ultimately, making sustainable travel options of all kinds easier for consumers to identify, book and enjoy. To discover more about the new initiative, visit www.Travalyst.org Photo ©️ SussexRoyal

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