Hospitality Community Spotlight - Dharmik Kash Mehta
Hi! My
name is Dharmik. Every
little good deed you do counts! It does not have to be expensive or
enormous. Working in the hotel industry, we learn to treat guests
like they are part of our community instead of just treating them
like “customers”. They are essential in what makes our hotel
stronger and grow.
I
love being able to see the guests enjoy their stay with us, and
return with a happy attitude because someone in our hotel community
did something special to make them remember us, and distinguish our
hotel. It's stuff like this that makes my day.
I
witnessed a good deed at my job, Best Western, NASA, Webster, TX. I
had a young woman call to check on an elderly gentleman staying at
our hotel under her ID and payment for 4 nights. She wanted me to see
if he was
healthy and doing well. I assumed this was her grandpa. He was so
happy, laughing, and smiling.
He
came over to front desk at 11am for breakfast. Unfortunately, he
missed breakfast. I gave him some items from the fridge.
The
woman returned and asked for an envelope. She put $100 in the
envelope and asked me to give it to the
guest. I told her I couldn't
transport cash and that she would have to deliver the money to his
room. She didn't feel safe going to his room alone so I walked with
her.
Once
we arrived and she handed him the envelope, the elderly gentleman
cried with happiness and said, “Thank you for everything!” It
turns out that the gentleman is a homeless war veteran, and the young
woman is a waitress at
a restaurant nearby. She paid $317 for him, a random homeless war
veteran, to stay at our hotel, and just gave him $100.
He
served us - so
she served him. God bless our veterans. I wanted to pass on the
message of taking action in doing good things, and helping our
community grow.